Responsible Gaming at 16bd
At 16bd, we believe that gambling should be an enjoyable form of entertainment — never a source of financial stress or personal harm. This page outlines the tools, policies and support resources we provide to help every Bangladeshi player stay in control and play within their means.
How 16bd Protects Its Players
Our responsible gaming programme covers six key areas — from age verification at registration to ongoing monitoring of play patterns.
Strict Age Verification
Every new account on 16bd must pass a mandatory age verification check before deposits or gameplay are permitted. We require identity documentation to confirm that all players are aged 21 or above. Any account found to belong to a person under 21 is closed immediately and any funds are returned.
Deposit Limit Controls
Players can set daily, weekly or monthly deposit limits directly from their account settings. Once a limit is set, it cannot be increased until a mandatory cooling-off period has elapsed. This gives you firm control over how much you spend and prevents impulsive increases in the heat of the moment.
Session Time-Out
Our session time-out feature lets you temporarily block access to your account for a defined period — from 24 hours up to 6 weeks. Time-outs take effect immediately upon request. During a time-out, you cannot log in, deposit or place bets. The feature is ideal when you need a short break to regain perspective.
Self-Exclusion Programme
If you feel that gambling is causing harm in your life, you can request a self-exclusion period of 6 months, 1 year, 2 years, 5 years or permanent exclusion. During self-exclusion, your account is suspended, all marketing communications are stopped, and you will not be able to reopen the account until the period expires — or ever, in the case of permanent exclusion.
Loss Limit Settings
In addition to deposit limits, 16bd offers loss limit controls that cap how much you can lose within a defined timeframe. If your net losses reach the limit you have set, further play is suspended for the remainder of that period. This tool is particularly effective in preventing sessions from escalating beyond a comfortable level.
Play Pattern Monitoring
Our internal risk team reviews aggregated play patterns to identify behavioural indicators associated with problem gambling — such as rapidly increasing bet sizes, late-night extended sessions, or repeated failed attempts to self-exclude. Where such patterns are detected, our team will proactively reach out to offer support and information about our responsible gaming tools.
Your Self-Management Toolkit
Every tool described below is available free of charge to all registered 16bd players. Contact our 24/7 support team to activate any of these features at any time.
Deposit Limits
Set a maximum deposit amount per day (e.g., ৳500), per week (e.g., ৳2,500) or per month (e.g., ৳8,000). Reductions apply instantly; increases require a 7-day waiting period.
Time-Out
Take a temporary break from the platform for 24 hours, 48 hours, 1 week, 2 weeks or up to 6 weeks. No access to games or deposits during the time-out period.
Self-Exclusion
Exclude yourself for 6 months, 1 year, 2 years, 5 years or permanently. Marketing stops immediately. The account cannot be reopened early under any circumstance.
Loss Limits
Cap your net losses over a rolling daily, weekly or monthly period. Play is paused once the limit is hit and resumes automatically at the start of the next period.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of age, income or experience. Recognising the early warning signs is the first and most important step toward getting help. If you identify with any of the behaviours below, please reach out to our support team or one of the external organisations listed on this page.
A Helpful Reminder
Gambling at 16bd is intended to be an enjoyable leisure activity, similar to watching a BPL match or going to the cinema. Like any leisure activity, it works best when it fits comfortably within your overall budget and time. The moment gambling starts to feel like a necessity rather than a choice, it is time to take a step back.
There is no shame in seeking help. Our support team handles all responsible gaming conversations with complete confidentiality and without judgement.
- Spending more money on gambling than you can comfortably afford to lose
- Borrowing money or selling possessions in order to fund gambling
- Feeling irritable, anxious or restless when not gambling
- Chasing losses — betting more to try to win back money you have already lost
- Lying to family members or friends about how much time or money you spend gambling
- Gambling for longer than you intended on a regular basis
- Neglecting work, study, family or social commitments because of gambling
- Using gambling as a way to cope with stress, anxiety, depression or loneliness
- Making repeated unsuccessful attempts to cut back or stop gambling
- Feeling a persistent preoccupation with gambling — replaying past sessions or planning future ones
- Experiencing financial difficulties that are directly linked to gambling activity
- Feeling guilt, shame or remorse after gambling sessions
Quick Self-Check Questionnaire
This is not a clinical diagnostic tool — it is a simple prompt to help you reflect honestly on your gambling habits. If you answer "yes" to three or more of these questions, we strongly encourage you to speak to our support team or seek professional guidance.
Have you ever felt the need to gamble with increasing amounts of money in order to achieve the same level of excitement?
Have you ever tried to cut back or stop gambling and found that you were unable to do so?
Have you gambled to escape personal problems, feelings of helplessness, guilt, anxiety or depression?
After losing money gambling, have you returned on another day to try to win it back?
Have you hidden your gambling activity from family members, a partner, or a close friend?
Has gambling ever caused serious financial problems for you or your household?
Have you ever missed work, school or important family events because of gambling?
Support Is Always Available
Whether you need to activate a tool on your account or simply want to talk through your concerns, multiple support channels are available to you at no cost.
16bd Live Chat Support
Our support team is available 24 hours a day, 7 days a week via the live chat feature on the platform. For responsible gaming requests — such as activating a self-exclusion, setting a deposit limit, or requesting a time-out — simply tell the agent what you need and it will be processed promptly and without judgement.
Email Support
You can reach the 16bd responsible gaming team by email at [email protected] (plain text — not a clickable link). Please include your registered username and a brief description of your request so we can assist you quickly. We aim to respond to all responsible gaming emails within 24 hours.
Confidential and Non-Judgmental
All responsible gaming interactions are handled in strict confidence by trained team members. Requesting a limit, time-out or self-exclusion will never result in any negative consequence on your account beyond the restriction you have requested. We treat every player with respect and care.
External Professional Support
If you feel you need professional counselling or peer support beyond what 16bd can offer, we encourage you to seek help from a qualified mental health professional or addiction counsellor in your area. Across Bangladesh, hospital-based psychiatry departments in Dhaka, Chittagong, Sylhet and other major cities offer free or low-cost consultations for individuals experiencing gambling-related difficulties. Speaking to a doctor or counsellor is a sign of strength, not weakness.
Advice for Family Members
If you are concerned that a family member or friend may have a gambling problem, please contact our support team. We can advise on how to approach the conversation sensitively, and — where the player consents — we can assist in activating protective tools on their account. We also encourage families to consider parental controls and device-level restrictions to prevent access by under-21 household members.
Key Facts About 16bd and Responsible Gaming
- Minimum age: 21 years — no exceptions.
- All new accounts undergo mandatory age verification before first deposit.
- Deposit, loss and session time limits can be set at any time with immediate effect.
- Self-exclusion requests are acted upon within 24 hours of receipt.
- Marketing communications are stopped immediately upon self-exclusion.
- Our support team is trained in responsible gaming awareness and problem gambling indicators.
- All responsible gaming tool activations are free of charge — no fees, no penalties.
- Play pattern monitoring is conducted continuously by our internal risk team.
- Permanent self-exclusion is irreversible — accounts cannot be reopened.
- We never target responsible-gaming-restricted players with promotional offers.
Responsible Gaming Policy Details
The following sections explain the specific policies 16bd applies to protect players and promote safe, sustainable gambling behaviour.
Age Verification and Under-21 Protection
16bd applies a strict 21+ policy across all products and markets, including casino games, slots, live dealer tables, sports betting and instant-win games. This minimum age applies uniformly to all players regardless of the game type or stake size.
During the registration process, players are required to confirm their date of birth. Before the first deposit is approved, the account is subject to an identity verification check that includes confirmation of age. Accounts that cannot be verified as belonging to a person aged 21 or above are suspended pending document submission, and closed permanently if verification is not completed within the stipulated timeframe.
If 16bd discovers at any point — through its own checks, a third-party report, or a notification from a parent or guardian — that an account belongs to a person under 21, the account is closed immediately, all gameplay is voided and any deposit funds are returned to the original payment method. We do not retain any funds deposited by a minor.
Self-Exclusion: What You Need to Know
Self-exclusion is the most powerful responsible gaming tool 16bd offers. When you self-exclude, your account is immediately suspended, you are removed from all marketing and promotional lists, and you will not receive any further communications about bonuses, offers or game promotions during the exclusion period.
Available self-exclusion periods are: 6 months, 1 year, 2 years, 5 years or permanent (lifetime) exclusion. A temporary exclusion can be extended at any time but cannot be shortened — once a period is set, it runs its full course.
Permanent self-exclusion is irreversible. If you choose permanent exclusion, your account will not be reopened under any circumstances, even after a cooling-off period. We treat this choice with the utmost seriousness and will honour it unconditionally.
To request self-exclusion, contact our 24/7 live chat team or email [email protected]. The exclusion takes effect within 24 hours of your request being confirmed.
Deposit and Loss Limits in Practice
Deposit limits and loss limits are voluntary tools designed to help players stay within their personal financial comfort zone. 16bd makes these tools accessible and easy to use because we believe that informed, budget-conscious players have a better and more sustainable experience on our platform.
When you set a deposit limit, it applies to all payment methods on your account — bKash, Nagad, Rocket and Upay alike. You cannot circumvent the limit by using a different payment channel. The limit is enforced at the account level.
If you wish to decrease a limit, the change takes effect immediately. If you wish to increase a limit, a mandatory 7-day cooling-off period applies before the increase becomes active. This asymmetry is intentional — it protects players from impulsive decisions made during a losing session.
Loss limits work on a rolling basis. If you set a daily loss limit of ৳1,000, play is paused as soon as your net losses for that calendar day reach ৳1,000, regardless of what time of day it is. Play resumes automatically at midnight BST (UTC+6).
Marketing and Promotional Safeguards
16bd applies specific controls to ensure that our promotional activity does not contribute to gambling harm. These controls include:
- Players on time-out or self-exclusion are immediately removed from all marketing lists and will not receive promotional SMS, email or push notifications during their exclusion period.
- Players who have contacted us regarding gambling concerns are placed on a sensitive communications list and will not receive bonus offers or promotional materials for a minimum of 90 days following the contact.
- We do not use advertising language that misrepresents the odds of winning, implies that gambling is a reliable source of income, or targets individuals who have previously indicated vulnerability.
- All promotional terms — including wagering requirements, time limits and eligibility conditions — are written in plain, accessible English and published clearly on the promotions page before a player opts in.
You can opt out of all marketing communications at any time by contacting support or updating your preferences in Account Settings. This does not affect transactional communications such as deposit confirmations or security alerts.
Play Responsibly — Enjoy 16bd Safely
Now that you understand the tools and policies we have in place, feel free to explore 16bd with confidence. Remember: set your limits before you play, and reach out to support the moment you need help.